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AI Call Insights

Every call checked. Every opportunity seen.

Most businesses only ever hear a handful of their calls. Vox4 checks every one: recorded, transcribed, scored and summarised, so you can see what's working, what's being missed and who needs support.

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This week’s callsExample view
100%of calls checked
5need you today
0notes typed
  • Missed opportunityAsked about a second site. No follow-up booked.86score
  • Competitor mentionWas quoted lower elsewhere. Wants a call back.74score
  • Training opportunityGreat save on a cancellation. Share with the team.95score
  • Vulnerable customerMentioned a recent bereavement. Check in gently.81score
  • Compliance riskRecording notice not read at the start.62score

How it works

Four steps to every call checked.

  1. Step 1

    We connect

    We connect to your phone system (or CRM) and set up recording.

    Phone systemVox4CRM

  2. Step 2

    We build your scorecard

    We build it with you: your compliance points, sales steps and service standards.

    • Compliance points
    • Sales steps
    • Service standards

  3. Step 3

    We train your team

    We train your team and managers on the dashboards and coaching tools.

    DashboardsCoaching tools

  4. Step 4

    We keep improving

    We review the results with you and keep improving.

    Results reviewed with you

AI Call Insights

What you’ll get from every call with .

01

Notes into your CRM

A summary of the whole conversation goes straight into your CRM: who called, what they wanted, who else they're talking to and the next step. More accurate than notes typed in a rush.

Saves time: your team is freed up for other priorities, not typing up calls.

Call summaryExample view

Caller

Sarah Jones, selling a three-bed semi

Other agents

Already had a valuation from [competitor agent]

What she thought

Liked their service, but felt the fee was high

Why she's shopping around

Wants a quicker sale and a clearer fee

Next step

Valuation booked, Thursday 2pm

Added to your CRMDone
02

Competitor analysis

See which competitors come up on your calls and why customers are shopping around. Managers see the main reasons customers go elsewhere and coach the team to respond, with an upsell, an offer or what makes you different.

Makes money: more quotes turn into sales, and fewer customers drift to a rival.

Why customers shopped aroundExample view
  • Price came up first46%
  • Waiting for a call back28%
  • Another agent rang first17%
  • Other9%
Coaching focus: show what makes you different before price comes up
03

Upskill your internal teams

Find out exactly what your best people do differently, set the standard internally and coach the whole team to do the same.

Makes money and saves time: more calls end in a sale, and new starters get up to speed faster.

Your best caller vs team averageExample view
Best callerTeam average
  • Handled the objection
  • Created urgency
  • Agreed a clear next step

Customer“I’ve already had three quotes, and I’m pretty happy with one of them.”

Best caller“That’s great you’ve done your homework. Can I ask what you liked about it? I’d love to show you what we’d do differently.”

What your best caller says. Now the whole team can too.
04

Provide enough resource for lower performers

Spot who's struggling and give them the support they need to reach the standard, with coaching that points to the exact moment on the call.

Saves time and keeps customers: managers coach the calls that matter instead of guessing.

Scorecard: Mark, refund requestExample view
  • Calmed an unhappy customerdone
  • Got to the real reason for the calldone
  • Offered a fix, not just a refundmissed
62Needs review

Coaching tipMark refunded straight away. Next time, ask what went wrong and offer a replacement first. Three in five customers will take it.

05

Customer trends

See what customers are calling about this week, what's rising, what's falling and how happy they are, across every call.

Keeps customers: fix the problem behind a repeat complaint before it costs you more of them.

Customer trends this weekExample view
Customer happiness72up 4 this week
  • Delivery delaysRising38
  • Changing an orderRising24
  • ReturnsFalling11, down 6
  • Christmas opening hoursNew11

“This is the second time my delivery’s been late.”Repeat complaint on 17 calls this week

Return on investment

How it pays for itself.

More sales

See every missed opportunity and coach your team to close more.

Customers who stay

Spot unhappy customers early and fix problems before they leave.

Faster training

New starters learn from your best calls, not trial and error.

Less time on QA

Every call checked automatically. No more listening back to random samples.

Lower staff turnover

Fair, clear coaching keeps good people, and replacing them costs far more.

Less risk

Compliance breaches and vulnerable customers flagged before they become complaints or fines.

Every business is different. We’ll show you where your return will come from.

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Our stance on AI

AI that supports your people, not replaces them.

  • It checks every call, so your QA team can focus on the ones that matter.
  • It shows every person what “great” looks like.
  • It turns call quality into a friendly competition, with leaderboards and team goals, not a way of watching people.
  • Your team stays in control. The AI does the listening; your people make the decisions.

Every Conversation. More Insight.

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Prefer to talk?0161 250 00149am to 5:30pm, Monday to Fridaysupport@vox4.ai

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